Frequently Asked Questions

If you let the meter expire, you are charged a higher rate for the additional time.

Each card can only rent one locker at a time. It's fine if you have small bikes and they both fit. If you need to rent more than one locker at a time, you will need more than one card.

If you let the meter expire you are charged a higher rate for the additional time. This rate varies by location, but is typically 12 cents per hour. You may consider this a late fee. Your card will still be able to end your rental even if your card does not have enough value to cover the rental charge.

Because the value is stored only on your card, we do not have a way to check the balance remotely. The value on your card is displayed whenever you start or end a rental. At a locker, you can also press and hold the button while inserting your card to view your balance.

The button on the locker allows you to scroll through letters A-Z and then 0-9. Once you stop at a letter or number, the cursor will move to the next space automatically after a few seconds.

Note that the screen used to enter an Add Value code is accessed by pressing the button twice BEFORE you insert your card.

If your bike is parked inside the locker, end the rental, retrieve your item, close the door and start a new rental. If you do not start a new rental, anyone with a BikeLink® card could open the locker.

If your bike is not in the locker anymore, start a rental, retrieve your item, close the door and end the rental. If you do not end the rental, others will not be able to use the locker and you will not be able to use your card at another locker until you end the rental.

To open an eLocker that has been rented to you, if your card is lost or not working:

1. Go to the eLocker that has an ongoing rental to your card.
2. Press button repeatedly to get to "Lost Card" screen.
3. Insert any standard size plastic card. If you are not prompted for a code, hold down button while you are at the "Lost Card" screen.
4. Enter your code. Use the button to scroll A-Z, 0-9, pausing between characters to advance the cursor.

Note: If you find your card, insert it into the same locker to clear rental on card. Your card will not work again until you do this. It does not matter if the locker is in use by someone else.