Where can I get a card?
Can I use a card other than the BikeLink® card?
In Santa Cruz you can use the City's Park Card. We are working to accept the Clipper regional transit card in the California Bay Area, the Compass Card in the San Diego Area, the Orca Card in the Northwest, and the SmartTrip card in the Washington DC area.
What is the User Agreement?
Here you can read BikeLink System User Agreement.
Can I park more than one bike at a time?
Each card can only park one bike at a time. If you need to park more than one bike at a time, you will need more than one card.
How much does it cost?
Rental rates are typically 5¢ per hour. The rental fee is deducted from your BikeLink® card.
BikeLink® cards cost $20 and have $20 of rental value stored on them. The value on the card never expires, but the physical card will not last for ever. Please purchase a new card when your old card starts to look worn out. Then just use up the value on the old card before you start using the new one. We do not charge for the card itself, so there is no "penalty" for buying a new card.. There are are no membership fees or other ongoing costs aside from the hourly rental charge.
If you use a group parking facility, your bike's security is increased by the fact that we check every new user's ID the first time they access the facility. Our 24 hour operators do this remotely via camera. There is a one-time $5 charge deducted from card for this service.
While the value on the card never expires, if you lose your card the value is lost. We cannot transfer or refund value from a lost card.
What ways can I pay?
You can buy a card online using a Visa, MasterCard, or CommuterCheck for Parking card.
You can buy a card with cash at any of the vendors that carry the BikeLink card. Many also accept credit or debit cards. Please contact the vendor directly for questions about what payment types are accepted.
You can also use some types of CommuterChecks to buy a card or add value. The CommuterCheck types that can be used are the blue CommuterCheck card that says "For Parking" on it and the paper vouchers which say "For Bicycling". Unfortunately we are not able to accept the green CommuterCheck card for transit. You can learn more about CommuterCheck here.
What if I do not have enough value on my card when I return?
You will still be able to end the rental and get your bike, but your card will be zeroed out and you will be unable to start a new rental until you add value to it.
What about when my card runs out? Can I add value?
Yes. Click here to purchase a unique code which will allow you to add value onto your card the next time you are at a locker. You can also purchase add value by calling 1-888-540-0546. If you use a group parking facility, the value will be added automatically the next time you use the facility. You can add value to your card up to 31 times before the memory chip on the BikeLink card fills up.
How long can I park my bike?
Maximum rental duration is displayed at each location. Typically it is between 3 and 10 days.
What if I lose my card?
You can report a card as lost online using this form or by calling us. While the value on the card never expires, if you lose your card the value is also lost. The value is stored on the card itself, not on a network. This helps us to keep prices low.
If you lose your card when your bike is in a locker, we can help you retrieve it over the phone. Call our 24 hour helpline at (888) 540-0546.
One of the things that allows us to keep rental rates low is that our emergency response is limited to problems caused by equipment malfunction. If you have a question about this policy please email or call.
Can you refund my BikeLink® card purchase?
If you find that BikeLink® is not right for you, you may return your card for a full refund within 30 days of your purchase, provided the card is in new condition. Contact the BikeLink® main office here for return authorization. We are not able to offer refunds on cards beyond 30 days of purchase, or cards no longer in new condition.
Can you refund my BikeLink® add value purchase?
No. Once an add value code has been issued, we do not have a way to take it back.
Can you refund the value on a lost or damaged card?
Unfortunately, we cannot refund the value on a lost or mechanically damaged card. Your BikeLink® card is like cash. The value is stored on the card itself, not on a network. Therefore, it is not possible to have value on a card refunded if you lose it or damage it.
Bending a card too much can invisibly damage the electronics. We do not recommend keeping your card in your wallet if you sit on it.
Will there always be a parking space when I need it?
Parking is on a first-come, first-served basis. At lockers, you can rent an empty space in advance to hold it, but make sure you do not let the meter expire on an empty space, or your card may be disabled.
You can see how many parking spaces are installed at each location by clicking here.
Can I use a card other than the BikeLink card?
We are working to accept the Clipper regional transit card in the San Francisco Bay Area, the Compass Card in the San Diego Area, the Orca Card in the Northwest, and the SmartTrip card in the Washington DC area.
Will my BikeLink® card work at any BikeLink® facility?
Yes! BikeLink® is an inter-agency network. This means your BikeLink® card will work at BikeLink® facilities provided by different owners and in different regions. Some facility owners may choose to require an additional access code for a portion of their facility to ensure that their own employees have priority access. Contact the facility owner directly if an on-screen message indicates that an access code is required.
Additional registration steps for select locations
Some BikeLink facilities require additional steps after you receive your card
Group Parking Facilities
If you use a group parking facility (where many bikes are parked inside one room) your bike's security is increased by the fact that we check every new user's ID the first time they access the facility. Our 24 hour operators do this remotely via camera. Bring your photo ID. There is a one-time $5 charge deducted from card for this service.
San Diego Area
To use the San Diego area electronic bike lockers, the San Diego Association of Governments (SANDAG) requires that you register with them through the SANDAG iCommute program. Contact iCommute to sign up with them, and they will send you an access code.
Private BikeLink Facilities
The following are restricted to use by their respective employees and tenants;
- Contra Costa Centre (2 spaces only. Neighboring 102 spaces are Public)
- San Jose City Hall
- Santa Cruz City Hall
- CSAA Headquarters Walnut Creek
- Lawson Lane
- Costa Verde Apts.
- Buchanan Park Apts.
How do I update my information (like my email, phone number, address)?
To edit your profile:
- Log in to your BikeLink account
- Click "Profile" then "edit"
- Update your information and click 'save'
If you change your phone number or email address, you will have to re-verify them before the new information takes effect.
What happens if I let the meter expire?
If you let the meter expire you are charged a higher rate for the additional time.
Can I park more than one bike at a time?
Each card can only rent one locker at a time. If have small bikes, and both fit, that's fine. If you need to rent more than one locker at a time, you will need more than one card.
What happens if my meter expires?
If you let the meter expire you are charged a higher rate for the additional time. This rate varies by location, but is typically 12 cents per hour. You may consider this a late fee. Your card will still be able to end your rental even if your card does not have enough value to cover the rental charge.
How do I check my balance?
Because the value is stored only on your card, we do not have a way to check the balance remotely. The value on your card is displayed whenever you start or end a rental. At a locker, you can also press and hold the button while inserting your card to view your balance.
There is only one button. How do I enter a code?
The button on the locker allows you to scroll through letters A-Z and then 0-9. Once you stop at a letter or number, the cursor will move to the next space automatically after a few seconds.
Note that the screen used to enter an Add Value code is accessed by pressing the button twice BEFORE you insert your card.
I forgot something inside! What do I do?
If your bike is parked inside the locker, end the rental, retrieve your item, close the door and start a new rental. If you do not start a new rental, anyone with a BikeLink® card could open the locker.
If your bike is not in the locker anymore, start a rental, retrieve your item, close the door and end the rental. If you do not end the rental, others will not be able to use the locker and you will not be able to use your card at another locker until you end the rental.
How do I enter the Lost Card Code?
To open an eLocker that has been rented to you, if your card is lost or not working
- Go to the eLocker that has an ongoing rental to your card.
- Press button repeatedly to get to "Lost Card" screen.
- Insert any standard size plastic card. If you are not prompted for a code, hold down button while you are at the "Lost Card" screen.
- Enter your code. Use the button to scroll A-Z, 0-9, pausing between characters to advance the cursor.
Note: If you find your card, insert it into the same locker to clear rental on card. Your card will not work again until you do this. It does not matter if the locker is in use by someone else.
Group Parking Facility Faqs
How do I complete ID verification? Can I do it for free?
Before you use a group facility you can verify yourself for FREE by sending a photo of yourself holding your photo ID to ID@bikelink.org or text it to (510) 239-7459.
Your verification will be processed within 4 business hours. Please make sure your ID is legible. You will receive an email or text back when group facility access has been granted. Your card will work at group facilities immediately after you receive the notification.
If you use a group facility before you have done ID verification you will be automatically connected with an operator who will verify your ID through a camera. There is a $5 fee for this verifcation.
What happens if I leave my bike for too long?
At a group parking facility, your bike may be impounded if you leave it past the maximum rental duration. We will make every effort to contact you before taking such action.
How do I check the balance on my card?
The value on your card is displayed whenever you start or end a rental. Information about card balance can not be viewed online
I have more than one bike. How do I get more stickers?
An additional set of stickers costs $5. Click here to buy more stickers. Alternatively, you can use a temporary hang tag (provided at the facility) to mark the additional bike with your BikeLink® card number.
Can I park more than one bike at a time?
There is a limit of one parked bike per card. If you need to park more than one bike at a location, please use a card for each bike. Please make sure that any bike you park in the facility is marked with the BikeLink® card number you used to check in.
I am using a different bike than usual - what should I do?
As long as the bike is marked with the number on the back of the card you used to check in our auditors will know that the bike belongs to you. You can use a temporary hang tag provided at the facility.
Can kids use BikeLink® Group Parking?
We welcome cyclists of all ages! Everyone parking a bike in the facility should have their own card, including kids. Parents are responsible for children using the facility. If your child does not have a photo ID you should complete the first time ID check with your child.
Why the 10 minute rule?
On average it takes less than 10 minutes to enter, find a spot and securely lock a bike in the facility. The 10 minute rule helps us to screen for suspicious activity. If you exit more than 10 minutes after entry a silent and/or audible alarm is triggered and BikeLink® staff will check the activity and security of the station. If you have questions or concerns about this policy please contact us.
I want to be polite. Why can't I let someone else in?
Any person legitimately entering the facility should have and use a BikeLink® card, even if they are just running back in to retrieve something. We have had security breaches in the past where a vetted cardholder has allowed entry to someone else. If you have safety concerns, please contact us and/or law enforcement if you believe a crime is in progress.
If a friend who does not have their own card is accompanying you, please set a good example by having your companion wait outside the facility.
I forgot something inside! What do I do?
Every time you insert the card and press the button, the system thinks that you are either parking your bike or retrieving your bike.
If you need to re-enter and your bike is parked inside, follow the prompts for retrieving bike. Collect your items. Upon exiting, insert card and follow prompts for parking bike so that the system knows that your bike is still inside.
If you need to re-enter and your bike is not inside, follow the prompts for parking bike. Collect your items. Upon exiting, insert card and follow prompts for retrieving bike so that the system knows that your bike is not parked inside.
Transit Card Access Faqs
How can I start using my Clipper Card to access BikeLink facilities?
If you are new to BikeLink, Create a BikeLink Online Account and you will be prompted to link your Clipper card.
If you already have a BikeLink profile, click Get Clipper on BikeLink. After you log into BikeLink you will be prompted to create an Online Account that you can link your Clipper card to.
Which BikeLink facilities can I access with my Clipper card?
Your Clipper Card will work anywhere you see the Clipper, NFC or Contactless symbols.
You can view Clipper enabled facilities on our map (coming soon, 1/20/19)
How do I start/end a rental with a transit card?
Before you can use your transit card be sure you have created a BikeLink profile and linked your transit card to it.
Hold your Clipper Card to the solar panel on the top of the controller for about one second at an eLocker controller.
Push the button to add time to your rental (remember, unused time is refunded).
The door will open a few moments after you stop pushing the button.
Park your bike, and always close the door completely!
Hold your Clipper Card to the solar panel on the top of the controller for about one second at the eLocker controller where you parked your bike. The controller will display your rental fee and account balance.
Push the button to accept the rental charges and open the door.
Retrieve your bike, and close the door. Happy Biking!
Start or End a Rental in 2 steps!
What happens if I lose my transit card?
Immediately notify us at email@example.com so we can remove the card from our database, and keep BikeLink facilities as secure as possible for all users.
Order a new Clipper card here or go to a local retailer.
Link your new Clipper card to your BikeLink Online Account.
If you have a bike parked in a locker when you lose your card, call our 24/7 support hotline at (888) 540-0546 and you will be provided with instructions to retrieve your bike.
What is Auto-Reload?
Auto-Reload is a convenient way for you to make sure you always have value in your BikeLink Online Account. Whenever your balance falls below $5 we will automatically bring your balance up to $20 using the credit card you have on file with us. If the transaction does not go through (if your credit card expired for example), we’ll notify you.
You can enroll in auto-reload by logging into BikeLink.org and navigating to your online account
My transit card is not being read, what should I do?
If your card is not being read, hold your card to the contactless reader for up to 10 seconds. The locker can sometimes take some time to communicate with the internet.
If you have an ongoing rental, call our 24/7 hotline to get assistance retrieving your bike at (888) 540-0546.
I'm getting an error message, what should I do?
If the locker is giving you an error message, hold down the button down for 5 seconds (until the screen changes) to reconnect to the internet.
If you continue to have problems, please call our 24/7 hotline at (888) 540-0546 for assistance.
What does the message “Sorry….. Your card is not registered for BikeLink Card #xxxxxxxxxxxx” mean when I try and use my Clipper Card?
This means that facility does not recognize your transit card as being registered with BikeLink.
If you have not registered your Clipper Card yet:
Log into BikeLink.org and click Link Transit Card to register your Clipper card.
If you have already registered your transit card:
- The eLocker has not yet been updated with your transit card information.
- Hold down the button on the controller for 5 seconds until the eLocker Information screen appears. The eLocker will check in with BikeLink.org to get your information.
- Wait until the parking available screen comes back and try using your Clipper Card again.
- If that does not work try holding down the button down for 30 seconds. The locker will restart.
- If you continue to have issues, call BikeLink Support at (888) 540-0546
What to do if I get a “Network is busy. Please try again.” message?
In most cases, please wait 5 seconds and try your transaction again.
In rare cases, communication may take up to 30 seconds before transit card access will be available again.
Can I use the value from my BikeLink card for rentals I start with my transit card?
No, BikeLink Card value cannot be used for rentals started with your transit card. Your BikeLink card is a stored value card. The value is only stored on the card itself, and can only be used for rentals started with that card. The value on the card is not connected to the BikeLink.org online network.
BikeLink value in your Online Account that is associated with your transit card can be used to add value to a BikeLink card.
How come my BikeLink balance doesn’t show on ClipperCard.com?
For your security BikeLink requires a higher level of user identity verification than is needed for access to transit, and therefore we require a separate account from clippercard.com.
In the future, you will also be able to link other devices to your BikeLink Online Account, such as the BikeLink Mobile App, BikeLink cards for your family and other regional transit cards.