Frequently Asked Questions
What is BikeLinkTM?
BikeLinkTM is an inter-agency network of shared, on-demand parking and vending facilities for bicycles and other small vehicles. Facilities include on-demand bicycle lockers, group-access bicycle parking rooms, and on-demand shared bikes.
Where can I get a card?
BikeLinkTM cards can be purchased online, over the phone, or from participating retailers. They cost $20 and have $20 in rental value on them. Check locker info screens, or BikeLink.org for retailer locations near the BikeLinkTM facility you want to use, or call 1-888-540-0546 to buy a card over the phone.
How much does it cost?
Typically 5¢/hr. Rates vary by location and are displayed at each location.
What's the maximum rental duration? What happens if I return late?
Maximum rental duration is displayed at each location. At lockers, you are charged a higher rate for the additional time if you let your meter expire. At group parking,your bike may be locked or impounded if you leave it too long past the maximum rental duration. In either case, your bike remains secure.
How do I check the balance on my card?
You cannot check the value of your card online. The value on your card is displayed whenever you start or end a rental.
What if I do not have enough value on my card when I return?
We don't want to leave you stranded. You can still end the rental and get your bike, but your card will be zeroed out and will be unable to start a new rental until you add value to it.
What about when my card runs out? Can I add value to it?
Yes. Call 888-540-0546, or go to BikeLink.org and click "add value to card" to purchase a unique code which will allow you to add value onto your card the next time you are at a locker.
What if I lose my card?
Contact us using this form or call (888) 540-0546 to let us know. If you lose your card when your bike is in a locker and need emergency assistance, check the info screens or signage at that facility to see if on-site assistance is available.
Can you refund the value on a lost or damaged card?
Unfortunately, no. Your BikeLinkTM card is like cash. The value is stored on the card itself, not on a network. Therefore, it is not possible to have your card deactivated or have value on it refunded if you lose it or damage it.
Can you refund my BikeLinkTM card purchase?
If you find that BikeLinkTM is not right for you, you may return your card for a full refund within 30 days of your purchase, provided the card is in new condition. Contact us using this form for return authorization. We are not able to offer refunds on cards beyond 30 days of purchase, or cards no longer in re-sellable condition.
Can you refund my BikeLinkTM add value purchase?
Unfortunately, no. Once an add value code has been issued, there is no way to take it back.
Will there always be a parking space when I need it?
Parking is on a first-come, first-served basis. At lockers, you can rent an empty space in advance to hold it, but make sure you do not let the meter expire on an empty space, or your card may be disabled.
Can I use any other card besides the BikeLinkTM card?
We are working to accept the Clipper regional transit card in the California Bay Area, the Compass Card in the San Diego Area,and the Orca Card in the Northwest. In Santa Cruz you can use the City's Park Card.
Can I rent more than one space at a time?
Each card can only rent one space at a time. You are allowed multiple cards.
Who do I turn to if there's a problem?
Contact us using this form or call us at (888) 540-0546. We provide 24 hour phone assistance. We love feedback and will work hard to help you.
Will my BikeLinkTM card work at any BikeLinkTM facility?
Yes! BikeLinkTM is an inter-agency network. This means your BikeLinkTM card will work at BikeLinkTM facilities provided by different owners and in different regions. Some owners may choose to require an additional access code for a portion of their facility to ensure that their own employees have priority access. Contact the facility owner if an on-screen message indicates that an access code is required.
How long can I park my bike?
Typically, one week. Some locations have longer or shorter limits based on demand. Check the screens or signs at your location to confirm.