Frequently Asked Questions

Where can I get a card?

BikeLink cards can be purchased online or from participating retailers. They cost $20 and have $20 rental value on them. Check locker info screens or online for retailer locations near the BikeLink facility you want to use.

Can I use any other card besides the BikeLink card?

Yes. We are working to make BikeLink work with regional parking and transit cards. In Santa Cruz for example, you can use the City's Park Card at parking meters, pay and display lots, and on BikeLink lockers. Eventually, BikeLink facilities will work with transit smart cards such as the Translink card in the San Francisco Bay Area, and the compass card in the San Diego area.

How much does it cost?

Rates vary by location and are displayed at each meter. Typical parking rates are 3-5 cents per hour. At some locations, the first several hours are free.

Will my BikeLink card work at any BikeLink facility?

Your BikeLink card will work at any public BikeLink facility. Private owners typically restrict access to their facility to the cards they issue.

What happens if I return after my meter expires?

The locker remains secure. For the extra time you are charged a higher rate; usually three times the normal rental rate. If you leave a meter expired too long, the rental is considered abandoned. See the cardholder agreement and info screens for details.

What if I do not have enough value on my card to pay for an expired meter?

You can still end the rental and get your bike, but your card will be disabled.

Will there always be a space when I need it?

We monitor usage regularly. When local demand warrants it, you will be able to check availability or make a reservation online.

What about when my card runs out? Can I add value to it?

Currently, you must buy another card. Save your old card though, as we are setting up an add-value system.

What if the penalty charge is more than I have on my card? Can I still get my bike out?

We don't want to leave you stranded. If you're short, you'll still get your bike.

Why not just debit my card at the end of the rental?

Your BikeLink or smart transit card may be used to pay for other things while you are renting a parking space, so it makes sense to pay up-front to ensure there will be enough value on your card when you end your rental.

Can I rent more than one locker at a time?

Yes, but you need to use more than one card.

Who do I turn to if there's a problem?

Email us at info@bikelink.org. We love feedback and will work hard to help you. If you lose your card when your bike is in a locker, contact the local facility owner.